Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Customer Service ExcellenceISBN13:9781921547270ISBN10:1921547278Author:Mattiske, Catherine (Author)Description:Customer Service Excellence Is A Mini-Training Program In A Book Designed For Customer Service Professionals, Customer Service Representatives, Sales People And Business Professionals Customer Service Excellence Combines Self-Study With Realistic Workplace Activities To Build Advanced Knowledge Of Customer Service Principles In A Selling Situation This Learning Short-Take(R) Helps To Uncover Customer Needs And Sell The Value Of The Produce On Benefits Rather Than Just Price In A Customer Service Environment This Learning Short-Take(R) Helps To Listen To The Voice Of The Customer, Responding To Their Stated Needs And Uncovering Their Unstated Needs The Book Includes Free Downloadable Job Aids And Tools Binding:Paperback, PaperbackPublisher:Tpc - The Performance CompanyPublication Date:2014-01-01Weight:0.28 lbsDimensions:0.26'' H x 8.5'' L x 5.5'' WNumber of Pages:102Language:English
Price: 19.56 USD
Location: USA
End Time: 2024-10-22T00:33:33.000Z
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
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Book Title: Customer Service Excellence
Item Length: 8.5in.
Item Height: 0.2in.
Item Width: 5.5in.
Author: Not Available
Format: Trade Paperback
Language: English
Topic: Sales & Selling / Management, Customer Relations
Publisher: Performance Company Pty The Limited, T.H.E.
Publication Year: 2014
Genre: Business & Economics
Item Weight: 4.7 Oz
Number of Pages: 102 Pages
